In this day and age, for a courier company to successfully take on as many courier jobs as it can handle, being able to offer high-tech service features in conjunction with their core business is of maximum importance. More and more customers demand convenience and real-time access to information concerning their consignment, and the companies that are able to meet such demands are the ones that excel in the industry. The following are just some of the leading technologies on which a number of advanced services are based.
Global Positioning System
Global positioning system, or GPS, enables organizations that take on courier jobs to know the whereabouts of their drivers or delivery vehicles at all times. Typically, a GPS system is installed in every company vehicle so that the manager or the command center knows where the vehicle is at all times; This is important not only to ensure the efficiency of the work done or the absolute compliance of the vehicle drivers to safety and work procedures, but also to enable the company to gather vital data in order to further fine-tune their operations.
Real-time Tracking
Real-time tracking enables the company to ensure the fully efficient accomplishment of the courier jobs it takes on. Up until a few years ago, real-time tracking was accomplished using a special digital digital assistant (PDA) with Wi-Fi and GPS capabilities-even today, some small delivery companies still use these bulky contraptions. More recently, however, the growing use and decreasing prices of fancy smart phones that run on Android have largely replaced the said PDAs-you only have to purchase and download the right special apps for tracking purposes, along with other cool high-tech features that a typical modern smart phone is capable of.
Online Interface
As experienced by many of today's delivery workers, courier jobs come to those companies or individuals who make the customer feel in control of their goods. Gone are the days when customers deposit their goods at the dispatch office and hope for the best. These days, upon entrusting the parcel for delivery to some other part of the world, the customer can actually "watch" what is happening with their item through a website: where the item currently is, and stops it's making, and any problem that may arise during its transport toward its intended destination. The opportunity to know what is happening with their cherished cargo reassures the customer about the delivery driver's (or company's) efficiency, thereby creating trust. Customers like to be informed about their item and this intangible fulfillment often serves as the deciding factor for a customer to stay loyal to their chosen company or driver. The online interface also serves both the company and the customer: it provides a convenient means for both sides to check if everything is in order, as well as ensuring the management can quickly troubleshoot any irregularity.